We cannot and will not process any refund of any kind, because everyone has opinions on how audio production, mixing, and mastering should sound. Audio production, mixing, and mastering require various techniques based on each individual project which takes a lot of dedication and time to be able to complete your material to a professional industry standard. Should you have any concerns, please contact us to discuss how we will be sure to fulfill your expectations.
What we guarantee
We take pride in our work and believe in keeping our customers happy. If you are unsatisfied with your results we will continue to revise your mix /master until you are totally satisfied with the final result. When you receive your finished project, if there are things you want to change about it simply email us detailing the revisions and we implement those changes and send you another updated mix or master. All projects completed are of the highest possible sound quality available.
For Mixes we will revise small details and make adjustments free of charge. If you need changes such as vocal / instrumental replacement, track layout changes, any effect changes, Stem replacement, or revisions to a Mix after it’s been Mastered there will be an additional fee of $25.
To Cancel Your Order
In compliance with regulations on distance selling over the internet, you have the following rights to cancel.
To cancel you must contact us by email at: firstname.lastname@example.org
You must contact us before we start work on your project, or, within seven working days from the moment you have placed your order. You will be contacted soon after you have placed your order to confirm your order and any associated files were received, as well as providing an indication of when your project will be started. Once we have started work on your project, you may no longer cancel your order.